I had used this establishment for several years with mostly satisfactory service. Recently they lost a sport coat. I informed them and hoped they would find it in the next few days. They never found it. Treated me rudely for asking about it. Didn't offer anything not even a cleaning refund for the lost article (prepaid). I repeatedly ask for a number to speak with a owner or someone with authority. They would not give me a name or contact #. I was told someone would call me 4 times. Never got a call. Will never use them again.