Our whole experience with this business has been a nightmare. Throughout the course of trying to have a custom ring made, we were lied to and multiple careless errors were made. An antique ring which was supposed to have served as a template upon which a computer-generated replica was supposed to be made was instead rubber-molded (thereby damaging it) and cheaply recast. Their website promises that a wax model will be made for any custom piece, and that the final product will be contingent upon the customer approving said model. This never happened. Instead, we were presented with a poorly-fashioned ring which was the wrong size. When JM Jewelers resized it, the band was stretched dangerously thin. The stones were tilted at odd angles, the center stone was instead placed as a side stone, the prongs were bent and scratched, and the beautiful details of the original ring were nowhere to be found. There was absolutely no attention to detail, and no artisanship whatsoever with the job that they did. There was no 14K stamp on the ring, which makes me suspicious that whatever metal they did use was not in fact white gold as promised. Do not, I repeat, DO NOT go to JM Jewelers for a custom piece of jewelry! Since this was an engagement ring from a family heirloom, what they did was especially wrong and especially abhorrent.