I am posting for my mother: Had a sewage back up. Posted on Alexandria Cares page on Facebook. Was given their contact information. Called and left a message. Did not receive a call back. A person who knows the proprietor even called them for me and gave me an updated number. I called again and got the same recording. The person who called for me even ceased communicating. That tells me they were. Instructed to ignore me. Problem was, I was inquiring about their free estimates and up front about needing to pay next month when I get my Social Security. Well jokes on them, because Brights from Marion came out and my angel of a neighbor is paying and allowing me to pay them back. Wish I could instruct all Northern Madison County to call Brights but they made an exception for me, they try to stay in Grant County.