Ade Akili — Jul 09, 2014
DO NOT TRUST DEAN'S
On June 9, 2014, I took my car to Dean's for a $50 "AC Performance Test". They were supposed to have put a po…
DO NOT TRUST DEAN'S
On June 9, 2014, I took my car to Dean's for a $50 "AC Performance Test". They were supposed to have put a pound of refrigerant in my car, check the hoses, adjust the belt, perform a leak test, and check the system pressure. After just 10 minutes with my vehicle, the technician came to tell me that I had a compressor leak that would cost $675 to repair. I wasn't prepared to have the work done that day, and I told them I would make an appointment later in the week. When I got into my car and turned on the AC, it blew hot like the heat was on and there was no "AC smell" whatsoever. This made me suspicious, so the next day I took my car to a different, licensed mechanic to have a look. They performed a dye test and found NO LEAKS AT ALL. They charged the compressor with refrigerant. It took two pounds, which it shouldn't have done if Dean's had already put a pound in the day before. I called Dean's, spoke to Dean himself, and his response was, "Anyone can put refrigerant in your car, but with a leak it will be hot again in a couple of days. Bring it back so we can see what we did wrong." No thanks! I was not going to give his guys an opportunity to create a leak where there wasn't one and I told him as much. I requested a refund for the performance test that they obviously didn't conduct and THIRTY DAYS LATER, my car is still cooling while Dean Biddle has not bothered to return my multiple phone calls.
Read more
DO NOT TRUST DEAN'S
On June 9, 2014, I took my car to Dean's for a $50 "AC Performance Test". They were supposed to have put a pound of refrigerant in my car, check the hoses, adjust the belt, perform a leak test, and check the system pressure. After just 10 minutes with my vehicle, the technician…
DO NOT TRUST DEAN'S
On June 9, 2014, I took my car to Dean's for a $50 "AC Performance Test". They were supposed to have put a pound of refrigerant in my car, check the hoses, adjust the belt, perform a leak test, and check the system pressure. After just 10 minutes with my vehicle, the technician came to tell me that I had a compressor leak that would cost $675 to repair. I wasn't prepared to have the work done that day, and I told them I would make an appointment later in the week. When I got into my car and turned on the AC, it blew hot like the heat was on and there was no "AC smell" whatsoever. This made me suspicious, so the next day I took my car to a different, licensed mechanic to have a look. They performed a dye test and found NO LEAKS AT ALL. They charged the compressor with refrigerant. It took two pounds, which it shouldn't have done if Dean's had already put a pound in the day before. I called Dean's, spoke to Dean himself, and his response was, "Anyone can put refrigerant in your car, but with a leak it will be hot again in a couple of days. Bring it back so we can see what we did wrong." No thanks! I was not going to give his guys an opportunity to create a leak where there wasn't one and I told him as much. I requested a refund for the performance test that they obviously didn't conduct and THIRTY DAYS LATER, my car is still cooling while Dean Biddle has not bothered to return my multiple phone calls.
Read more
Show less
