We have a large dog St. Bernard and 3 cats and would not think of boarding our animal family anywhere else. They treat our family as if they were their own. Our dog "Bear" thinks he is on vacation when we take him there, you can almost see the smile on his face. During this past summer when the temps would get so high we could call at the last minute to board Bear (St. Bernards don't take heat easily) and they would have a place for him. One of our cats (Patches) is not a "people person" and does not take to change at all. No matter what we do he either hides under his bed or wraps up in a blanket until night and then comes out to eat. Even at home he hides when a stranger comes to the house. Milo the kitten likes to play with everyone and every thing especially with Patches. Chip our other cat is ok any place you put her. Vicki and all the staff are just wonderful to our family members and like I said I wouldn't think of taking them anywhere else