Installation had to be rescheduled twice due to installer not making it on time. Was 30 minutes late to the final appointment. (Keep in mind the install times are scheduled within a2 hour window) The service goes down at least once a month. Getting resolution for these outages is completely impossible as their "normal" hold times are over 30 minutes. Making payments is a massive headache. If the payment isn't processed or if there is an error (happens frequently) they will shut off the service with no notification, and wait for the customer to call, navigate the miserable call tree, and wait the 30+ minute hold time. When the service is working its passable. The 100mps download is up to speed about 50% of the time, but expect bad streaming qualitie. The gaming experience is good. If there are other options for internet in your area I strongly reccomend you consider them before signing on with this company.