I placed an order on CVS.com, on 8/10/20, 18 days ago, and according to the email which CVS sent me, I was supposed to receive this order on 8/20/20. However; this order has not even shipped out yet. It is truly unprofessional for CVS to not only fail to ship this order in any timely manner, though to also leave me in the dark as to when and if, this order may actually ship out, well, this is not a good look on CVS. As CVS is clearly not able to ship this order, then I would like to just go ahead and cancel this order all together. I cannot afford to tie my money up for some unknown and long period of time, waiting on this order from CVS to be filled, and to ship. Though CVS will not allow me to cancel this order. I will add as well, that I have already contacted CVS via their Customer Service Support Number, on multiple occasions, and no one from CVS was able to assist me. The first time that I contacted CVS, on 8/19/20, I was told that CVS does not have any information to provide, as to when this order might ship out. The Customer Service Representative that I spoke with was rude and unprofessional, and made an offhand comment, saying how she understands my frustrations, and that she hopes that CVS can get it together, so that they do not have "angry customers" calling in. She said "angry customers" in a really patronizing tone, as if it to say that she does not have respect for customers who are frustrated with the poor service that they have received from CVS. She did not need to even comment on the attitude of the customers, and to do so, is in poor taste, and very unprofessional. This same Customer Service Representative also agreed with me, that CVS should not be continuing to accept orders, when they are clearly unable to fulfill the orders which they have already received. You have ethical and responsible companies, who will openly state to customers that they cannot fulfill any new orders when they realize that they cannot fulfill the orders that they have currently received. This is ethical, and just a smart business practice. Though you have larger corporations like CVS, who are not ethical, and will not disclose to customers, that they are unable to fulfill orders, and will continue to take a customer’s order, and to tie up their money for that order, knowing fully well, that they can not fulfill their order. I will also add that it is quite apparent, that CVS is outsourcing their calls to areas outside of the U.S., that clearly do not have the cell service to assist customers in the U.S. I had to call the CVS Customer Support Phone Number, 4 times, on 8/19/20, in order to finally get someone on the phone who even had a good enough phone connection, in order to assist me. It seems CVS is trying to save money by outsourcing phone calls, though in doing so, they are hiring people who cannot even do their job, as they cannot even hear the customers, and get through a very brief phone call, and assist customers, because their own phone connection is so very poor. This is also a really bad look on CVS. Cutting corners and practicing unethical business practices, in an effort to pad their own pocket, is no way to treat people. I called back on 8/24/20, once again, to speak to a Customer Support Representative, and their phone connection was so poor, I could not hear a single word which they said, as they were breaking up really badly. This is clearly nothing to do with my own phone connection, and I live in town, where my phone connection is good, and there are a large number of cell phone towers around me. My phone connection is solid, theirs is not. One last thing which I will add is that you cannot even email CVS, as an email will not go through. I tried sending an email to CVS about this order, on 8/19/20, via their website, and the site just freezes up, and doesn't send the email, it simply will not go though. I tried two different web browsers on my computer, and this email would not go through. I tried sending the email via my phone, and the email would not go through. I tried again on 8/24/20, to send an email to CVS, via their website, and of course, it still did not go through. So, at this point, I have called CVS on several occasions, (as I can not even get through to CVS, via their Customer Phone Support), on two different days. I have attempted to email CVS, via their website, and those emails will not go through. I have literally no other recourse, than to make a complaint then, in order to cancel this order. The Customer Service Representative that I spoke to on 8/19/20, informed me that my order cannot be cancelled either, which is also unethical. This is just CVS being greedy, as they are fully aware that they cannot fulfill orders, and not only are they continuing to take orders, they will not even cancel the order for a customer when the customer requests a cancellation, due to the fact that CVS clearly cannot fulfill their order. All I want at this point, is to cancel my CVS order, so that my money is not tied up, in this order for CVS. I made a Better Business Bureau complaint, four days ago, and CVS has not even responded to that complaint either.