I would love to be a happy customer, unfortunately I am not. Mike, the owner gave me his word on a particular transaction. For the very reason he stated that I would need his service in the future and that he would be there for me, he is not. He would not honor is word to the tune of repair part at $199.00. When I tried to remind the company of our deal, they called me back and said that they did not remember having told me that I could count on them, but that they would sell me the part for half price. It is all to obvious that after the sell, their memory is not so good. Nor is their word. So I would only caution others to get every word of what this guy tells you in writing, I mean after all if the guy that owns the place can not remember world class customer service then you would not expect his staff to either. Caution, caution, caution.

I wish I could report a happy experience of service, I can not. I purchase a TV from Ken's then did online research, yeah my bad. I paid more than $2000.00 more for the TV than i could have gotten it online. I called Ken's the next day to inform them that I intended to return the TV. Mike the owner spoke with me and convinced me to keep the TV, that I would need his service in the future. Yeap, today I needed he to replace the lamp in the TV. The service manager told me that the replacement bulb would be $199.00 that I would need to pay for it prior to them holding it for me. At which point I told him that Mike had told me he would take care of this TV. He called me back and told me that Mike said he did not remember telling me that but that he would split the cost of the lamp with me. I told Kurt( the service manager) that I could buy one online for $40.00. He told me that I could not, and to be careful of what I was buying(a common theme I guess, because that is exactly what Mike told me about buying the TV online.) I told him that in fact I would not buy their lamp due to their memory loss, but also because I only expect people to be as good as there word. I am not going to do business with them in the future, and am now very sorry to have been convinced to overspend by $2000.00 with this store. I would suggest that any one interested in electronics to purchase them online. Caution, Owner has memory loss after the sale. Owner wants to over-sale and under-deliver.