Super Hair Braiding

DO NOT PATRONIZE THIS BUSINESS!!!!! I went in to get my hair braided, and had a consultation with the owner and the braider Asi. I explained to her that the last shop I went to braided my hair too tight, and that I didn't care if the the braids were loose. What I care about is that care of my hai…

DO NOT PATRONIZE THIS BUSINESS!!!!! I went in to get my hair braided, and had a consultation with the owner and the braider Asi. I explained to her that the last shop I went to braided my hair too tight, and that I didn't care if the the braids were loose. What I care about is that care of my hair. During the service I explain to the braider repeatedly that she was braiding too tight. After I got home I called the owner and explained to her the situation, she started that she couldn't do anything about it, and that I needed to call the braider because she's a contract worker. I explained to the owner that this had nothing to do with me she works in her shop and she should be addressing the issue. I then called the braider and explained the situation to her, and asked if I could come back in and have her take the braids out and loosen them. She started that she could take them out but refuse to redo them. When I began to ask her why not she hung up the phone on me. I called her back and asked her why she hung up the phone, and stated to her that this was very unprofessional. Especially considering that I gave her a $20 tip. I work in the service industry and have 250 people that work under me. I believe in service, and when a paying customer comes to me and say they are not satisfied I will do everything in my power to bring resolution to that client. The owner called me back and asked me to come back, so that they can take the hair out. However, when I asked if I could have my hair rebraided by someone else that wouldn't braid so right there was a refusal. Her response was Asi was the only braider that doesn't braid tight, this in itself is a concern. Then I asked if I could get my money back and she stated no. So, I told her to keep it and that I was going to write a review. She then stated that she was going to post a picture of my hair style, which was disturbing to me because I guess I was being photographed without my permission. Furthermore, I don't understand what does a picture have to do with level of pain a person feels after a service. I took the time to write this review because I am a consumer who works hard for their earnings. And when you patronize an establishment and you get bad customer service you want to make others aware. I cannot stop people from patronizing this business, but I can certainly warn them. Date of service: 6/8/21.