Chester Cleaners Inc

DO NOT GO HERE. Chester Cleaners is AWFUL. They have the WORST customer service of any business I have ever worked with. After picking up a comforter set that my husband and I dropped off for cleaning, we stored it until we moved. A few weeks later we opened it up and excitedly put it on our bed in …

DO NOT GO HERE. Chester Cleaners is AWFUL. They have the WORST customer service of any business I have ever worked with. After picking up a comforter set that my husband and I dropped off for cleaning, we stored it until we moved. A few weeks later we opened it up and excitedly put it on our bed in our new home. MUCH to our dismay (the week before Christmas, too, I might add) our comforter set was completely RUINED. I take some responsibility because I should have checked before I left the cleaners at pick up but we trusted them since some of the Chesterfield County govt departments have contracts with them. The $200 comforter set had threads loose, pulls, and strange lines horizontally across as if something was rolled onto it. When I went in to show the cleaners and expected an apology- they accused me and my husband of letting our cat scratch it up....WE DO NOT HAVE A CAT....and they also said that we washed it in our own washing machine....IT WOULDNT FIT IN OUR MACHINE IF WE TRIED....and why would I wash it in a washing machine when I already showed my care for the set by bringing it to get dry cleaned in the first place? Not once did they show any concern or take responsibility- they accused us and did not in the slightest offer any compensation..not even for the LOUSY job they did cleaning it. Awful, disgusting business ethics. Thank you Chester Cleaners for accusing a customer and then not taking any responsibility for your mistakes. DO NOT GO HERE.