Smokey HD — Apr 05, 2020
I bought tires March 13 from Discount Tire, and took it to get aligned right after tires were put on. I took the car back twice t…
I bought tires March 13 from Discount Tire, and took it to get aligned right after tires were put on. I took the car back twice that same day after the alignment was "completed" because the car was swaying/swerving left to right. The first time he blamed the road, the second time he blamed my shocks and said the alignment was good. I been driving to and from work for 3 weeks assuming the alignment was done correctly. I took it to another alignment shop and was told my trailing arm bushings were bad (which explains the swaying) and that pro align should have caught it because you can't do a proper alignment with bad bushings. When i took my car back he said he doesn't warranty lowered vehicles and said its written all over the walls in his business. When I noticed it wasnt written anywhere I tried to take a picture of the papers, which he stepped in front of and told me I couldn't take pictures in his business. He told me I could take him to court, that people have taken him before and he's always won. He put my car on his rack to check alignment for his records (for court, which I allowed) and he apologized saying he should have caught that my camber and toe was way off the first time, but said because the rubber in the bushings are still there the bushings are good (rubber can still be there but worn, so thays incorrect). Even after admitting he didnt catch my camber being off, he refused to get me two new tires. He did however refund my alignment fee. Still not happy , im out two tires. Sorry long rant but hopefully you wont go here and lose out like I did. The tires weren't just slightly worn (if they were I wouldnt make a big deal, we are all human and make mistakes) they were completely worn on the inside approximately one inch on both rear tires, to the point they're unsafe to drive on now. I WOULD DEFINITELY NOT RECOMMEND THIS PLACE.
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I bought tires March 13 from Discount Tire, and took it to get aligned right after tires were put on. I took the car back twice that same day after the alignment was "completed" because the car was swaying/swerving left to right. The first time he blamed the road, the second time he blamed my shoc…
I bought tires March 13 from Discount Tire, and took it to get aligned right after tires were put on. I took the car back twice that same day after the alignment was "completed" because the car was swaying/swerving left to right. The first time he blamed the road, the second time he blamed my shocks and said the alignment was good. I been driving to and from work for 3 weeks assuming the alignment was done correctly. I took it to another alignment shop and was told my trailing arm bushings were bad (which explains the swaying) and that pro align should have caught it because you can't do a proper alignment with bad bushings. When i took my car back he said he doesn't warranty lowered vehicles and said its written all over the walls in his business. When I noticed it wasnt written anywhere I tried to take a picture of the papers, which he stepped in front of and told me I couldn't take pictures in his business. He told me I could take him to court, that people have taken him before and he's always won. He put my car on his rack to check alignment for his records (for court, which I allowed) and he apologized saying he should have caught that my camber and toe was way off the first time, but said because the rubber in the bushings are still there the bushings are good (rubber can still be there but worn, so thays incorrect). Even after admitting he didnt catch my camber being off, he refused to get me two new tires. He did however refund my alignment fee. Still not happy , im out two tires. Sorry long rant but hopefully you wont go here and lose out like I did. The tires weren't just slightly worn (if they were I wouldnt make a big deal, we are all human and make mistakes) they were completely worn on the inside approximately one inch on both rear tires, to the point they're unsafe to drive on now. I WOULD DEFINITELY NOT RECOMMEND THIS PLACE.
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