Mr. Crocker made a slight oversight during the closing of our home refi. The mistake alone is not why I am submitting a poor review. It is how the firm handled their mistake. Mr. Crocker told me he would call me back in 15 minutes after I informed him of the mistake he made. He never called back. I figured he just got busy, so I cut him some slack, but when I called back later in the day and was treated by his assistant Lisa in a condescending and unprofessional manner, I knew I had made a mistake letting them handle our closing. Never once did they apologize for the issue, and now they are avoiding our calls. I am nearly compelled to submit a grievance with the BAR. This firm has incredibly low competence, communication, and customer service. Once they get your money they do not care. Save yourself the time and the headache and use a well-known firm.