J R Perkins CO Inc

Arrived home to see water leaking out of my indoor unit. While vacuuming up the water, I noticed that the condensate pan safety switch that we paid J.R. Perkins to install had not been wired. After countless hours of cleaning and attempting to dry the wood floor underneath the air handler, we called…

Arrived home to see water leaking out of my indoor unit. While vacuuming up the water, I noticed that the condensate pan safety switch that we paid J.R. Perkins to install had not been wired. After countless hours of cleaning and attempting to dry the wood floor underneath the air handler, we called J.R. Perkins to diagnose the unit. When the technician arrived he advised that the condensate pan overflowed due to a plugged condensate line. When the technician was asked why the overflow safety switch was not wired correctly? His reply, “I don’t know.” Rich Larsen owner of J.R. Perkins quoted me $600 in additional parts and said that he would take care of my floor as it was their error. I agreed to the $600 service to repair the condensate line and paid Rich. When it came to repairing my floor, Mr. Larsen had forgotten and denied their wrong doing. Mr. Larsen ran my credit card that was on file without my approval and is hastily refusing to repair the floor. J.R. Perkins originally installed this unit and has serviced yearly. Each year the service continues to decline. It is obvious that Mr. Perkins is out for his own personal gain and no regard for his long term customers. Beware of J. R. Perkins and Rich Larsen. Their business practices and integrity have been blurred. I am truly disappointed in the actions of Mr. Larsen and feel sorry for the friends and family that I have referred him to.