DO NOT USE THEM Customer service is awful. i ordered two trees. One looked ok for a $700 tree but the half dead $800 Magnolia tree they planted died. When Dave the owner came out to see the Magnolia, he said he wasn't there when his workers picked it up and planted it. He agreed it did not look good and said if he would have been there he would have planted it. He made zero effort to make it right. When I called Dave to see if he was going to make it right he brought up the fact that I am in a wheelchair and somehow that gave me the right to complain. In 23 years of using a wheelchair I have NEVER had someone say that to me. Sorry Dave, but me being in a wheelchair has nothing to do with it, that's pretty low that you would even make a comment to someone that has a disability. I switched to Pitzers and have the most amazing client care rep named Lydia. She is amazing, yesterday i discovered I had grub worms and they were here in an hour spraying. If you can get someone from NORTHWEST Lawn Maintenance to call you back in a week your lucky. DO NOT USE NORTHWEST LAWN MAINTENANCE