John's Home Grown Produce

A customer no more! My son lives in White Cloud and is a regular customer, as in a few time per week. Whenever we are visiting, we always stop at John's Produce. This afternoon, 11-26-22 my two adult sons purchased 2 steel hatches to cut some small pieces of wood. They bother literally broke wit…

A customer no more! My son lives in White Cloud and is a regular customer, as in a few time per week. Whenever we are visiting, we always stop at John's Produce. This afternoon, 11-26-22 my two adult sons purchased 2 steel hatches to cut some small pieces of wood. They bother literally broke within an hour. The first one, the entire metal part came off. On the second one, a large of the metal itself broke off. I understand things break but these are hatchets and were used to cut some branches only a few inches in diameter and broke just about immediately. The labels were not even slightly worn off. (see photos) The fact that they BOTH broke was quite annoying but the real issue we have is the customer service, actually the LACK OF CUSTOMER SERVICE. Returned to the store within an hour and half of the purchase expecting to receive some compensation and purchase better quality hatchets. As soon as the items were presented they became accusatory and asked what they were used for. There was not discussion, no "sorry we don't provide refunds, just outright nastiness and rudeness. This attitude was from both the check out woman's boss and an older gentleman. There was a much better way they could have handled the situation. The store has a steady stream of business because they have a bit of everything but if this is how they treat loyal customers, it will eventually catch up with them. They will not get any, absolutely zero of my business. There is a hardware store in White Cloud and a Walmart & Meijer in Fremont. Well worth the little extra drive. I will be leaving reviews on additional sites as well as contacting the BBB. We don't expect any response or compensation at this point, but it is a matter of principal.

I was a loyal customer of Johns produce for the last 20 plus years until today. I live less than a mile away. I have spend thousands of dollars each year at this location. Last night my son spent $16 dollars on a rubber band gun that lasted less than 2 hours when we went to return it they refused…

I was a loyal customer of Johns produce for the last 20 plus years until today. I live less than a mile away. I have spend thousands of dollars each year at this location. Last night my son spent $16 dollars on a rubber band gun that lasted less than 2 hours when we went to return it they refused to let us return it as he broke it and his fault he was rough with it. A $16 dollar toy should last longer 2-hours. Any other stores including Walmart would of returned it. Had the toy been a $ 5 dollar toy I would not of tried to return it but he worked for the money to buy it. The owners words were she works hard for her money and she would not take a loss for a boy being rough with a toy. I work hard for my money too, but I take a loss at times for the sake of my clients. She has lost a loyal customer. Though my business might not matter to her this time of year with the greenhouse so busy. Beware of a owners attitude like this before you purchase from them. Especially eager little children. I am heartbroken as the store was convenient for us to go, and we like to support local business first but we will not be going there anymore. I will take my business elsewhere.