wireless

I had a terrible experience in your store. Virgin mobile has a 30day return policy, most stores have a satisfaction/return policy. The return/exchange policy of your store was not posted, not on my receipt, nor spoken to my by the sales associate. I returned the day after my purchase, the phone hadn…

I had a terrible experience in your store. Virgin mobile has a 30day return policy, most stores have a satisfaction/return policy. The return/exchange policy of your store was not posted, not on my receipt, nor spoken to my by the sales associate. I returned the day after my purchase, the phone hadn't been used, couldn't be set up, had error messages, etc. I was treated rudely and with attitude and accusation. I would have just returned the phone, but I was told, "the policy" was exchange only. I agreed to go with another phone from your store and was charged an additional $15 for a phone of the same value. I chose to support a small business instead of a big box store and this is the treatment I received. If this is your store's idea of customer service, I don't think you'll be in business very long. I would not recommend this store to anyone.