I would NEVER EVERy buy from this company!!! We had a 40 gal gas water heater with a BIG STICKER stating 10 YR WARRANTY. Heater built in 2007. It is Sept 15,2012 & the water heater blew. There was NO PHONE# to call. I had to get on line tp find a phone #, only to be told that they only replace the same type heater & you must get that from a dealer in your area. So they kindly gave me the nmber to a company in my area who carries their brand. Unfortunately the company is not answering their phone! So here I am stuck on a weekend with NO HOT WATER. I am permanently disabled so ovbviously have no money anyway. I'm forced to buy something from LOWES & A.O. will NOT reimburse even a small % of what I had to pay. Is it my fault the 1 carrier of their product in my area is closed??? Should I have to go days without hot water? Here's the kicker, after speaking with a manager & tellinghim I have only been in this house 2 years & there is no manuel for the heater. He informs me that the warranty is only valid for the original purchaser of the product. So ANYONE who has this in their home & you were not the original buyer YOU ARE SCREWED! Seems to me a warranty is a warranty I'm sure there is some legal issue against their denial to reimburse or now even replace the heater at no charge since I didn't buy it originally. WOW talk about crooked companies! The must be run by some politician!