This company as a management company doesn't help the customer solve problem, but making things more complicated. What they only know is threating and blaming the home owners like other people said. You can read the old reviews, too many to read though. Desiree Aubel the manager, yelled at me on the phone and being very bossy. Our house is a single family house with a slope. They told us the slope and the land is belong to HOA. She made us feel very uncomfortable and stressful(I guess this what they like to do). I am a general contractor who wants to do my side yard works. She tried to use her unknowledgeable construction to educate me. Now she is threating me with denying the work. I think my next step is getting an attorney involved for this. I will keep updating here.