Evenlink promises superb customer service but does not deliver. 1) BAIT and SWITCH: Called to setup service - experienced bait and switch when I was told the requested (basic) package was not sufficient for the services listed on the website (Phone over internet) and I needed to purchase a more expensive package 2) Awful (non-existent) Communication: Service setup required Evenlink to coordinate with Verizon to send a technician. Yet Evenlink could not be bothered to call me to let me know the tech would be out that day. Therefore, he couldn't get into my house. 4 times. Eventually, I had to leave my door unlocked...for a week. They called me a total of ONE TIME. The rest of the time, I had to call THEM to ask when the tech was scheduled, was service installed, can I have a refund, has someone decided IF I can have a refund, etc. A simple phone call goes a long way people... 3) Refused to provide full refund: BEFORE my service began, I decided that the customer service was worse than Verizon, and I did not want their service any longer. So I called and told them. They don't let you talk to the person making the refund decision, but will relay the decision to you. Long story short, I am out $30 of the $75 initially paid because I chose to give them a chance. The main reason for me to purchase service from Evenlink was the horrendous customer service experience I had with Verizon. As it turns out, Evenlink simply adds an additional layer of poor customer service and lack