Alex u — May 15, 2012
Evenlink promises superb customer service but does not deliver.
1) BAIT and SWITCH:
Called to setup service - experienced bait a…
Evenlink promises superb customer service but does not deliver.
1) BAIT and SWITCH:
Called to setup service - experienced bait and switch when I was told the requested (basic) package was not sufficient for the services listed on the website (Phone over internet) and I needed to purchase a more expensive package
2) Awful (non-existent) Communication:
Service setup required Evenlink to coordinate with Verizon to send a technician. Yet Evenlink could not be bothered to call me to let me know the tech would be out that day. Therefore, he couldn't get into my house. 4 times. Eventually, I had to leave my door unlocked...for a week.
They called me a total of ONE TIME. The rest of the time, I had to call THEM to ask when the tech was scheduled, was service installed, can I have a refund, has someone decided IF I can have a refund, etc. A simple phone call goes a long way people...
3) Refused to provide full refund:
BEFORE my service began, I decided that the customer service was worse than Verizon, and I did not want their service any longer. So I called and told them. They don't let you talk to the person making the refund decision, but will relay the decision to you. Long story short, I am out $30 of the $75 initially paid because I chose to give them a chance.
The main reason for me to purchase service from Evenlink was the horrendous customer service experience I had with Verizon. As it turns out, Evenlink simply adds an additional layer of poor customer service and lack
Read more
Evenlink promises superb customer service but does not deliver.
1) BAIT and SWITCH:
Called to setup service - experienced bait and switch when I was told the requested (basic) package was not sufficient for the services listed on the website (Phone over internet) and I needed to purchase a more ex…
Evenlink promises superb customer service but does not deliver.
1) BAIT and SWITCH:
Called to setup service - experienced bait and switch when I was told the requested (basic) package was not sufficient for the services listed on the website (Phone over internet) and I needed to purchase a more expensive package
2) Awful (non-existent) Communication:
Service setup required Evenlink to coordinate with Verizon to send a technician. Yet Evenlink could not be bothered to call me to let me know the tech would be out that day. Therefore, he couldn't get into my house. 4 times. Eventually, I had to leave my door unlocked...for a week.
They called me a total of ONE TIME. The rest of the time, I had to call THEM to ask when the tech was scheduled, was service installed, can I have a refund, has someone decided IF I can have a refund, etc. A simple phone call goes a long way people...
3) Refused to provide full refund:
BEFORE my service began, I decided that the customer service was worse than Verizon, and I did not want their service any longer. So I called and told them. They don't let you talk to the person making the refund decision, but will relay the decision to you. Long story short, I am out $30 of the $75 initially paid because I chose to give them a chance.
The main reason for me to purchase service from Evenlink was the horrendous customer service experience I had with Verizon. As it turns out, Evenlink simply adds an additional layer of poor customer service and lack
Read more
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