Amanda Traver — Aug 12, 2012
On 7/29/2012 we went to this store because we heard that they sell extensions for a good price. We went in and a young black girl …
On 7/29/2012 we went to this store because we heard that they sell extensions for a good price. We went in and a young black girl helped us, she was nice enough and showed us a REALLY NICE pair of extensions for 79.99, which is dirt cheap, she even checked the price with an older Asian women with short hair who appeared to have been working there for a long time, she said the price of 79.99 was correct. We asked them to hold the extensions until Tuesday - 7/31/2012 - which they agreed to do. When we returned on 7/31/2012, we asked about the extensions (which, by the way, had no price tag and were still on the hanger even though we had asked them to hold them???), the "manager" hastily told us the girl had quoted us wrong and that they were actually 129.99. As a manager of a store for several years, I would ALWAYS honor the price an employee gave the consumer, or at least offer a discount. He told us he could go no lower and acted very rude as though he was doing US a favor for giving us the extensions for 50$ higher than originally quoted. Went to BBB. Returned to business to purchase wig clips several days later. Screamed at to get out of store. They followed us out and took pictures of car, license plate, ect. Went back to BBB, filed another complaint. They lied in their response to the first complaint saying the employee RECOMMENDED we comeback on 7/31/2012. Owner claimed they offered a discount and explained the price. Did not happen. Liars. Need to take managment
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On 7/29/2012 we went to this store because we heard that they sell extensions for a good price. We went in and a young black girl helped us, she was nice enough and showed us a REALLY NICE pair of extensions for 79.99, which is dirt cheap, she even checked the price with an older Asian women with sh…
On 7/29/2012 we went to this store because we heard that they sell extensions for a good price. We went in and a young black girl helped us, she was nice enough and showed us a REALLY NICE pair of extensions for 79.99, which is dirt cheap, she even checked the price with an older Asian women with short hair who appeared to have been working there for a long time, she said the price of 79.99 was correct. We asked them to hold the extensions until Tuesday - 7/31/2012 - which they agreed to do. When we returned on 7/31/2012, we asked about the extensions (which, by the way, had no price tag and were still on the hanger even though we had asked them to hold them???), the "manager" hastily told us the girl had quoted us wrong and that they were actually 129.99. As a manager of a store for several years, I would ALWAYS honor the price an employee gave the consumer, or at least offer a discount. He told us he could go no lower and acted very rude as though he was doing US a favor for giving us the extensions for 50$ higher than originally quoted. Went to BBB. Returned to business to purchase wig clips several days later. Screamed at to get out of store. They followed us out and took pictures of car, license plate, ect. Went back to BBB, filed another complaint. They lied in their response to the first complaint saying the employee RECOMMENDED we comeback on 7/31/2012. Owner claimed they offered a discount and explained the price. Did not happen. Liars. Need to take managment
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