Paul and Aegis have caused one of the worst experiences of my life to be even worse. My mother passed away suddenly and it was not Covid related. However, due to Covid Paul refused to meet with me to make the arrangements and insisted everything be done via email. His communication was nonexistent and when I called to question where the email was he got testy and reprimanded me claiming he was in the middle of 2 other funerals and didn’t have time to deal with it but would send the email that evening. I still didn’t get the email. He had my mother for 36 hours before he finally sent the paperwork. I signed and filled out what I had to and sent it back. I didn’t receive a confirmation from him. 36 hours later I call to find out what the next steps would be. Again, I’m reprimanded because he was in the middle of dealing with another family (who I guess he wasn’t concerned about Covid with). I tell him that evidently my mother isn’t as important as any of the other individuals he’s dealing with. At this he tells me “of course I care about your mother I went to get her in the middle of the night!” I asked if he is sure that he has my mother and hasn’t mixed her up with someone else because we didn’t call him until 9:30 AM and he did not in fact pick her up in the middle of the night. His response was I’m dealing with 15 other deaths. Paul is rude, disrespectful and incompetent. To add insult to injury he made numerous errors on my mother’s death certificate as well. Even in death he treated my mother as if she was just another number. If you care about your loved one and want them to be treated with the dignity and respect they deserve I would steer clear of Aegis.