Cecy Martinez — Feb 13, 2019
Hauled a straight-through run with them driver missed his appointment, because shipper took 8 hours to load him. Delivery appointm…
Hauled a straight-through run with them driver missed his appointment, because shipper took 8 hours to load him. Delivery appointment had to reschedule for next day deliver, we asked for a layover charge since it was not the drivers fault he could not arrive to the appointment. They sent out rate conf. immediately, but the load short paid. They have not sent out the check for the layover charges. According to them their customer has not paid the layover charges and it has been 2 months going on 3. They paid the line-haul within a 30-day period, just wish layover charges would be paid by now. The billing department does not have a date when they would pay and there is no time frame for them to pay us. The rate conf. did state that extra fees were to be paid when customer pays, but 2-3 months is ridiculous.
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Hauled a straight-through run with them driver missed his appointment, because shipper took 8 hours to load him. Delivery appointment had to reschedule for next day deliver, we asked for a layover charge since it was not the drivers fault he could not arrive to the appointment. They sent out rate co…
Hauled a straight-through run with them driver missed his appointment, because shipper took 8 hours to load him. Delivery appointment had to reschedule for next day deliver, we asked for a layover charge since it was not the drivers fault he could not arrive to the appointment. They sent out rate conf. immediately, but the load short paid. They have not sent out the check for the layover charges. According to them their customer has not paid the layover charges and it has been 2 months going on 3. They paid the line-haul within a 30-day period, just wish layover charges would be paid by now. The billing department does not have a date when they would pay and there is no time frame for them to pay us. The rate conf. did state that extra fees were to be paid when customer pays, but 2-3 months is ridiculous.
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