This must be a small office because the RUDE girl on the phone is also "the manager". My home warranty company contracted them. I requested a furnace look because my air wasnt working downstairs but unit wouldn't shut off (the furnace) even in off position. Well the tech comes in. Looks at the breaker (that I turned off deliberately) and flipped it back on. He claims it was fixed. He fixed nothing. When I placed another ticket. Rude girl calls back and says it's an AC claim and I would need to file that and pay another 75$ she then hung up. Thankfully the home warranty company sent someone else out that knew what they were doing and repaired the furnace circuit board.