DONOT EVER GO TO THIS DEALSHIP !! Absoloutely unprofessional and unacceptable behavior ! We had called the dealership an hour prior to our arrival to check out a used Kia Sorento . When we arrived at the dealership after driving 2 hours, to our great surprise the car was nowhere to be found. Tom,our sales person finally located it at the cleaners after a 30 min wait time and, we had to drive 10 mins to go to the different location ( i.e ... the cleaners )and test drive the car( Firstly, as a customer you expect that the car is ready and on location when you are calling beforehand to set up an appointment to checkout the car. Secondly, you DONOT have paying customers drive to the cleaners to checkout a car ... you have the car bought down from the cleaners or you let us know and reschedule the appointment.... that's why we SCHEDULE an appointment !! ... Duh !! It really isn't rocket science ! ) ... we didnot see the other red Kia Sorento since we already have a red car and didn't want another red car, which we very clearly communicated with Tom. Never the less, we spent a few hours at the dealership and finalized the deal on the white Kia Sorento and then drove back home . On reaching home , we get a call from the manager that the white Kia Sorento, that we spent half the day checking out was actually sold yesterday ! He told us that this happens and our sales person has been working really hard for us ( when we asked not to work with him anymore) !! ..... Seriously?? Are you kidding me ? That's like the FIRST thing to check .... if the car is sold or not !! ( And what he means by " it happens" is .... I am guessing...we are not the first people coming to this place to have such a thing happen to them !). And now they are working on getting ready the red Kia sorento for us to check out when we explicitly told them that we DIDNOT want a red car in the first place!! When I did say that I didn't wish to see this car,he also argued with us on how the car is a " sangria " and not really "a red " .... 🙄..... really ?? He also said that the most he can do for us is to let us know if the deal falls through. Unbelievable !! Just unbelievable ! We will not be coming back for sure and are writing this review so that all future customers are forewarned and do not waste their time with this place .Go there at your own risk ! Serra Kia dealership in Washinton MI .... a hundred times thumbs down for this terrible customer experience !!