DO NOT RECOMMEND!! I ordered a bit on June 24, 2019. My credit card was charged that day. On June 28 the order status was changed to "awaiting shipment." Days and days passed, and I sent several emails with no reply from them. Finally, I called. Was told item was back-ordered. I would not have placed the order if I had known that when ordering. I asked if it had been ordered from the manufacturer. I was told it had been. A week later, I called again, and was told it had not been ordered yet. I asked if it could be drop-shipped from manufacturer. Emphatic NO, can't be done. I was promised that when it came in, I would be called and it would be shipped out the same day, priority, to make up for my wait. On July 19 I sent email and messages to cancel my order. On July 24th I received a message from them: "Hello We have the bit in would you like me to ship it out today. If not we can issue the refund on this order. Sorry about the delay. Thanks Brittany" I told them to go ahead and send it, priority mail like they promised. Next order status change was that mailing label had been printed, on July 24th. On August 3rd it was FINALLY actually shipped, not priority. Arrived to me on August 7th, 2019. So, from order to receipt was 45 days. Door to door, their store to my home is 124 miles. I could have walked down there and back in a month and a half. I am disgusted and will NEVER buy from them again, nor will I ever recommend them. Extremely poor customer service.

Updated Sep 26

Detailed Information

Location TypeHQ
Opening Date1997
Annual Revenue EstimateLess than $100,000
SIC Code show 5651, Family Clothing Stores
Employees2 to 4
Contactsshow

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