I met the owner at a home show and out of all the booths I visited that day he was the ONLY one who explained the process to me, as a first time homeowner and not being very knowledgeable in this area, I was very impressed by this. He gave me no nonsense answers to my questions and didn't use the typical 'salesman' lingo I got from many other companies. I saw that he had some negative reviews and I called him and asked him to explain... he was upfront and honest and I felt very at ease hiring this company to replace all the windows in my new home. When they came to install my windows they were on time, professional and worked hard and got the job done in under two days (even with a specialty garden window). The quality of their work was top notch. Dont always believe what you read, these guys were great and sell a great product.