I had been referred to Bob's Heating by a co-worker who had a new central air conditioner installed six months ago and my heat went out one night so I called this place and the owner was very polite and came out to repair my heater. Explained everything to me and after the repair stated that if I had any problems to contact him as some parts would be covered under warranty. So far, no problems and my heat is running smoothly. I have recommended this company to several family and friends who were also pleased with his work.