We signed a contract and provided a deposit with this company to replace a hot water heater. The estimator, bid sheet, and contract spelled out that they would be moving a washer and dryer unit to gain access to the water heater. After waiting over a week to have our hot water heater installed, the technician came out on Friday afternoon. after less than 10 minutes, they packed up and left. The technician claimed that he could not move the washer and dryer and left. When we called to speak with the company we were told that we would have to speak with Jeremy, the service manager, and that he would call us back. When we asked when he would call us back, we were told "when he calls you back". After several back to back phone calls requesting a time of when we could expect a phone call back, we were transferred to Jeremy. (he miraculously became available) After speaking with him, we were told that we hould have to hire a mover to move the machine. We told him this was not acceptable and that Anchorahe Plumbing and Heating told us they would move it. He then refused to do the job, and told us instead he would refund our money and would not discuss this further. We have waited over a week for this company to come out and fix a hot water heated in Anchorage . . . in the winter. . . . The company refuses to talk to us and we now have to wait another week to get a actual reliable company. I WOULD HIGHLY RECOMMEND YOU NOT USE THIS COMPANY. They will tell you what you want to hear to get your business, but do nothing to actually get the work done.