O'brien Heat and Air

Buyer Beware- O'Briens AC.  In June we decided to purchase a new unit along with new duct work. We paid $18,800 in cash to O'Briens Quality AC for an entire home AC install. Our house is approximately 1900 sft. He installed a 5 ton system (should've been a 4 ton) with 4 zones (do your research, that…

Buyer Beware- O'Briens AC.  In June we decided to purchase a new unit along with new duct work. We paid $18,800 in cash to O'Briens Quality AC for an entire home AC install. Our house is approximately 1900 sft. He installed a 5 ton system (should've been a 4 ton) with 4 zones (do your research, that doesn't work in such a small home).  It's been over 85 days and still not working correctly. He has been to our home no less than 15-20 times due to leaking vents, extreme humidity levels and the machine not shutting off.  We ended up buying portable dehumidifiers early on hoping to return them since I was looking for humidity levels in the 40's due to severe health condition. Our humidity was in the high 50's and 60's. Matt couldn't figure that out so I decided to call another AC company to take a look. They stated you cannot have four zones on a house this size and recommend taking the zones out (I did) that did bring the humidity down some so I was ok with that but then they shared the install was sloppy. Next, I tried to get him to stop my leaking ducts... he stated I needed insulation. Wrong... I needed to seal my boots to the ceiling so that attic air wouldn't mix with house air and create condensation. I asked him at least 10 times to do this and he said he wouldn't pass inspection which was confusing to me since I called three other ac companies and that's what they do. Therefore, I called Orange County inspector, Ray Pierce and he explained to "yes, he would pass and that's preferred, he choosing not to do it" Right then I knew.. hmm someone isn't honest. Now, I'm looking into everything and what I found was... wet duct work laying on top of each other creating condensation between the ducts leaking all over my ceiling..ducts not sealed allowing air to escape and dirty attic air to get in. Unsealed returns allowing attic debris to get in the house. I'm sharing so no one else goes through this nightmare. I will have to pay at least $9k to reduct, re-do insulation since it's all wet and then pay for 7 vents to be repaired along with entire kitchen ceiling due to water damage and mold growth. All of this was avoidable. This has made me so sick and I'll do anything to keep someone else from going through this. I have photos to back up everything.