This section of the review is reflective of Lori. Got profiled, judged and discriminated. Zero eye contact was made, no attempt to shake hands, got talked down too and rushed out. Got told miss leading information which I had to correct her on and caught her on her bullshit lie. Extremely unhelpful. She is of the older generation and I am one of those Gen Z selling an above average priced house, definitely dressing like a Gen Z that made his money from being social media famous.... which i'm not but that vibe. (scroll for more) I would suggest using Jessica at First Funding. Way more professional and treated me right since day one. She ended up helping me 6 months later on another closing! 774-263-6605 How I caught Lori in all this bullshit? We have a conference call prior to me going in to the office, and she had never met me, the conversation, vibe and interaction over the phone was 100% different! Total night and day! Respectful, ect. Shame! Shame! Shame! The whole process was handled by their admin, never heard a peep from the lawyers. I had to constantly email for updates, even day of closing. No clue what was going on. I was the one whom reached out and ask a lot. This office and how they conduct business is compared to a McDonalds, churn and burn baby! Very Mass volume. Zero personalization and care. you feel like you are just a number to them to get in and out as fast as possible. Do Not Use!