Avoid this chair company if you value your time and money. This company prey's on senior citizens, taking advantage of the elderly and handicapped. In November of 2021, my 77 mother's chair lift did not swivel correctly. Everything else worked fine. They sent out a technician who had no idea how to fix the unit and ended up DOING MORE DAMAGE TO THE CHAIR. Other reviews have cited that the technicians have no proper documentation or experience with the repairs. The company takes no responsibility of fixing these chairs. They billed us over 800 dollars and did not fix the one thing wrong with it. After paying over 440 dollars, they determined that they needed to troubleshoot and replace every board because they had NO IDEA WHAT THEY WERE DOING. So, fast foward close to a year later, my mother's chair lift still does not function, and she is forced to walk up the stairs even though she has bad knees. When calling their office to get an update, the horror of trying to communicate with their staff. After 5 calls over two months, they have no idea how to send emails, return calls or get their story straight. They just refuse to help. It's not as much as the money, but the lack of respect they have for their customers and the elderly in need. Your mother or father deserve better than these CROOKS at ACCESS Elevator. Avoid this company if you value your time and money.