Active Travel

Trying to get in touch with Jeannie is a nightmare. You may call during business hours but if she’s unavailable staff says she’ll call back. She is very inconsistent with how she get’s back to you. There were several instances when I would call but she would email my husband or I would email her and…

Trying to get in touch with Jeannie is a nightmare. You may call during business hours but if she’s unavailable staff says she’ll call back. She is very inconsistent with how she get’s back to you. There were several instances when I would call but she would email my husband or I would email her and she would text me. Some days my husband would call her and she’d call me back. Jeannie failed to ensure rooms were booked for our family members despite them booking nearly a year in advance and paying a deposit. Jeannie called less than 2 months from our wedding date to inform me that the four rooms we thought were reserved for our immediate family weren’t reserved and the resort was sold out. Ultimately we arranged to move our wedding to Sandals Whitehouse instead of Negril. This broke my heart. My hopes for a stress free wedding planning process turned into the opposite. Once we changed resorts, we essentially micromanaged Jeannie to ensure all details were accurate moving forward. Jeannie’s information about wedding inclusions was inconsistent with the Sandals wedding planner. Jeannie said Active Travel would pay for extra guests at the 30 min reception. Jeannie claimed to have “thrown in” a 1 hour cocktail reception upgrade and free rehearsal dinner. However, these were included based on the number of rooms our group booked. In fairness, Jeannie obtained us a spa credit and a unique arch that we had expressed interest in only after we requested some type of compensation.