We didn't hire them directly. We bought a pool and they were hired to install. The contractors left a mess in the yard, including cigarette butts in the grass, and threw their lunch trash in our green garbage can. The installation was sloppy and instead of leveling everything, they just put it on bricks. Not even a year later, one of the pipes broke. We called them and they said it was a manufacturer issue, not an installation issue. They brought the new part and asked "what do you want me to do?" After he put the new pipe on one side, next day, the other side started leaking. We called them and left several messages qnd noone called back. After 5 days of calling, my husband called from another phone and she answered. But this time, she said it was our fault that the pipes were broken and said they did us a favor fixing the broken pipe, even if they broke the other side. Terrible service and unprofessional all the way around!!!!!