Criterion Diamonds Inc

THE ABSOLUTE WORST! Do not give these people your business unless you feel like showing up to your wedding with NO wedding band and being consistently lied to in the process. My fiancé had this company design my engagement ring and his wedding band. He had to take his band back THREE times and it st…

THE ABSOLUTE WORST! Do not give these people your business unless you feel like showing up to your wedding with NO wedding band and being consistently lied to in the process. My fiancé had this company design my engagement ring and his wedding band. He had to take his band back THREE times and it still is not right. He wanted to add my birthstone to the inside of his ring, which they forgot each of the three times, on top of the ring looking nothing like the pictures he showed them. Unfortunately, he still trusted them to make my wedding band. It was made very clear from day one of our wedding date and the date the band was needed by. My fiancé paid the deposit and was told the band would be ready in time giving them two whole weeks to make it. He called the shop multiple times making sure it would be ready in time to be told, "the stones were in and just needed to be set", and "yes it will be ready". Come the day he is set to pick it up he gives them a call and is told Mark is out on lunch. No big deal he calls back an hour later to be told, "he broke his leg while out on lunch and has called out for the next two days". To which my fiancé calls back again to get his money back to be told this time, "he is going to a trade store tomorrow to buy the diamonds for the ring." All of these responses within one hours time! This ring was supposed to be ready on a Saturday for our wedding to follow on a Monday, and now I get to get married with no band thanks to this company that so clearly has no moral compass and does nothing but give people the run around. DO NOT WASTE YOUR TIME OR MONEY HERE!!!!

Mark and Saul are hands down the best in the business. Over the past 30 years I have worked with several Jewelry shops around the southeast, and none have matched the experience, professionalism, and customer service like Criterion Diamonds. I recently dropped off my 1965 tri-date Wakmann Chron…

Mark and Saul are hands down the best in the business. Over the past 30 years I have worked with several Jewelry shops around the southeast, and none have matched the experience, professionalism, and customer service like Criterion Diamonds. I recently dropped off my 1965 tri-date Wakmann Chronograph to be serviced. Mark quoted me a fair price and went to work. They ran into some complex challenges during the service, but their experience and skill prevailed. Even though this project turned into much more than a standard service, Mark refused to let me pay more. He said; “ I quoted you a price and I am standing by that price.” This morning I’m wearing that Wakmann watch and it looks and runs like it just left the showroom floor 55 years ago 👍 Whatever your jewelry needs are; from servicing Swiss made time pieces, to diamond rings, you absolutely will not find a more knowledgeable professional with exceptional customer service standards than Mark and Saul at Criterion Diamonds in Hiram, GA.

I have had 2 riNgs sized, a heavy chain cleaned and am currently having 2 monograms put on bracelets. I have always had GREAT service, Heather is always so helpful and friendly. NEVER a problem, all my things were finished as promised, as a matter of fact one piece was finished 4 days early. I am ve…

I have had 2 riNgs sized, a heavy chain cleaned and am currently having 2 monograms put on bracelets. I have always had GREAT service, Heather is always so helpful and friendly. NEVER a problem, all my things were finished as promised, as a matter of fact one piece was finished 4 days early. I am very pleased to have found them and will be continuing to do business with them for years to come I'm sure. Thank you Heather & Criterion Diamonds, ya'll are awesome !!!