I had a great experience with this company from beginning phone call to end of service. This is one fine establishment. They are really local and do a wonderful job. Everyone says the technician is a genius and he is. I am still amazed how he was able to fix my microwave when I was told by someone else that it could not be repaired. I really liked by microwave because it fit perfectly into the kitchen and I did not want to buy a new one that I would have had to get a special faceplate to make it look right. I am very, very impressed with this All Brand Appliance.