DuPage Swimming Center

This not the place if you want your child to be treated with kindness. My daughter took both parent tot and white level intro classes. My daughter is diagnosed speech delay. During a lesson several weeks ago class ended early with her crying and I was told she puked in the pool. Subsequently she sta…

This not the place if you want your child to be treated with kindness. My daughter took both parent tot and white level intro classes. My daughter is diagnosed speech delay. During a lesson several weeks ago class ended early with her crying and I was told she puked in the pool. Subsequently she started refusing to bathe, having nightmares and screaming "no swim" and "don't want want wash face. Scared" when I went into her room. She was having meltdowns with crying and shaking when we drove near the swim building. I emailed and called for 6 days asking for answers. I was not given any answers via email and was only called during my work hours when I stated I was unavailable. When I finally got a hold of the general manager after a week I was told that submersion is part of the curriculum and my feedback was neglected with statements such as "we are short staffed and the person who was supposed to mark your child as having a speech delay in the roster resigned after five days" and "sorry you feel that way." I understand that her instructor has 15 years of experience and has previously worked with kids with disabilities but she was not notified about my child's speech delay. I was not able to get an answer as to how they obtain consent from a child before submerging them or how they might work around water task refusal and anxiety with children. This instructor made a poor choice which now has resulted in intense fear and anxiety with my daughter due to submerging her. All I wanted was a genuine apology and to know that things will be done differently next time but I was not afforded that. Instead the general manager largely focused on staffing shortages and blamed those. I do feel like the instructor perhaps was genuinely remorseful about the incident but it was the attitude of the general manager which ultimately did it for me. We will not be returning. If you're looking for a place that is child centered this is not it. Just because you have taught 1 million classes doesn't mean that you did right by my child.

Swimming Pool Management Systems is professionally run and treats their clientele with fairness and respect. Aside from providing pool services, they also have a swim school that is run by a friendly, top-notch staff. The facility is kept immaculate! You will have a good experience, whatever your…

Swimming Pool Management Systems is professionally run and treats their clientele with fairness and respect. Aside from providing pool services, they also have a swim school that is run by a friendly, top-notch staff. The facility is kept immaculate! You will have a good experience, whatever your pool needs are, with this company.