Amherst Sleep Medicine Center

STAY AS FAR AWAY FROM THIS EMBARRASSING EXCUSE OF A MEDICAL OFFICE AT ALL COSTS!!!!! If this place could get zero stars, the absolutely deserve it. This is the MOST unprofessional and ill equipped health services establishment i have ever been too. Every staff member that i spoke to talked down t…

STAY AS FAR AWAY FROM THIS EMBARRASSING EXCUSE OF A MEDICAL OFFICE AT ALL COSTS!!!!! If this place could get zero stars, the absolutely deserve it. This is the MOST unprofessional and ill equipped health services establishment i have ever been too. Every staff member that i spoke to talked down to me. They were sarcastic and completely uncaring at every turn. When i first arrived at the office i was given a walk through on how to use the at home sleep study that was suggested by my primary care physician. They walked me through the steps on how the machine functions and what to do to make sure the test ran smoothly. When i got home the written instructions contradicted what i was told by the person i worked with at the sleep center. i figured that as long as i followed the instructions everything was going to be okay. BOY WAS I WRONG. (more on this later). I went back the next day to return the machine and wait 40 MINUTES for any receptionist to come to the front desk. There was another gentleman in the waiting area as well and we laughed together about how unprofessional it was that no one even acknowledged our presence in the building. Eventually someone came to the counter wreaking of cigarette smoke and took the machine. They told me that i couldve just left the machine on the counter. However they had made me sign something saying if i didnt bring the machine back that i would be charge $1600 to replace it. Im not going to risk leaving something like that on the counter. They promptly took the machine without giving me any receipt that i had returned it didnt even offer me any information on when i should expect the results. A few days went by and i received a call from my insurance company saying that my next sleep study had been scheduled. I was clearly very confused and told the representative at my insurance company that i had already completed the study. I called Sleep Medicine Center back and they told me there wasnt enough information on the machine to make a determination and that i would need to do the test again AND PAY AGAIN. They rendered absolutely no product, had terrible customer service and wanted EVEN MORE MONEY FROM ME. Refused to do anything to make it right and instead claimed that i was trying to goat her into something rather than addressing my concerns in any way or even just showing an ounce of respect. I will be filing a complaint with the BBB. suggesting that my primary no longer refers people to this office. and speaking with my bank about what i can do about getting my money back that they took from me for no reason. STAY AS FAR AWAY FROM THIS EMBARRASSING EXCUSE OF A MEDICAL OFFICE AT ALL COSTS!!!!!