Arndt Automotive

This shop performed so far below expectations that I would leave a minus rating if I could. I was a first time customer and referred to them by a current FLEET customer so I felt comfortable bringing my vehicle in. All I needed was a diagnostic. Well, to start, my appt. was at 1pm, they didn't even …

This shop performed so far below expectations that I would leave a minus rating if I could. I was a first time customer and referred to them by a current FLEET customer so I felt comfortable bringing my vehicle in. All I needed was a diagnostic. Well, to start, my appt. was at 1pm, they didn't even bring my truck in the bay until 2pm. Now mind you, I am waiting in the customer waiting area, and they knew it. As I am waiting, I figured I would take a walk around and look to see if the truck was even being looked at, well, it was, kind of, one tech had to remind the other ( the one " working " on my truck ) of the model and engine size. OOkkk. Well, the other 3 times I walked around, the hood was never opened ( as far as I saw ) and both techs were chatting and looking at a different vehicle. It was at 4 pm when I finally told them to just bring the truck out since I haven't heard any updates and 3 hours is a bit excessive for a diagnostic. As they brought the truck out, I heard someone in the office say that it was supposed to be a drop off anyway (GUESS WHAT ! IT WAS NOT A DROP OFF ) then they handed me a bill for over $200 . ABSOULTLY ASTONISHING ! The shop is pretty, but the service,,,, hmm. N/M . Only nice thing was the lady at the desk, she was polite.

I've been having all my vehicles serviced by Arndt Auto for the past 11 years. They are honest, responsive, thorough, and do most excellent work. Given the experiences I've had with Arndt Auto I have referred everyone I know when they mention a need for service. If you are anywhere near Arndt Auto a…

I've been having all my vehicles serviced by Arndt Auto for the past 11 years. They are honest, responsive, thorough, and do most excellent work. Given the experiences I've had with Arndt Auto I have referred everyone I know when they mention a need for service. If you are anywhere near Arndt Auto and need auto service, I highly recommend you consider Arndt Automotive. ~ J Watson, Maple Park, IL