The verdict is still out on Pilgrim Heating & Air and I should note that this review will be modified if they resolve my issues within reason. I am in the middle of trying to get them to address numerous concerns that I have had about my entire HVAC system which is only six months old as my house is newly built. Long story short is they were hired by my builder and between the two decisions were made without my consent and in contravention to common building practices. Pilgrim continues to maintain their stance that they were hired by the builder and not me, so therefore they did what the builder asked them to do despite the fact that it was likely against their better judgement. I have had my system reviewed by two independent companies that provide energy audits and both were surprised by the system that was put into my home. Both of these same companies provided consultation and advice to my builder and Pilgrim during the building of the home. That advice was not heeded and not followed by Pilgrim because as they continue to say, "We were hired by the builder, not you". The guys that come to your house are great and I have no issues with them. If I had to criticize, it would be that they do little to educate the homeowner and offer little consultation for the benefit of the homeowner. More often than not they will say that they were "just doing what we were told". It's 2015 and with the current state of customer service in this world, this attitude doesn't make any sense