Make sure if this person calls your company for any services, you explain in detail you do not work for free and what your charges are. She called for appliance service, made an appointment, and was shocked when we wanted to get paid for the service call. After serving 8,000 customers, some that don't ask what our service charge is because they have sense enough to know we don't work for free, she is the first person we had this kind of trouble with. Beware.