This company is scam artists. They work for AHS home warranty and will come to your home, share that they can't fix the problem with the tools they have but the office will call and schedule another appointment, then they send back lies and false information to the AHS company to get the claim money and never come back out because it's not covered under warranty. They are scamming everyone they come in contact with. They should loose their license to do business. This is home warranty insurance fraud.

If I could give them 0 stars, that would be more accurate. The most unprofessional "business" I have dealt with. My water heater died and since I have a home warranty, AHS sent these people to diagnose the problem. They advised that it needed to be replaced. I wanted to upgrade to a tankless since I didn't want a huge water tank inside my house. I didn't argue over the price and accepted that AHS was only paying a small amount. The day of install, they brought a damaged unit without a manual or any papers, claiming that it was damaged in the box, but no box, however, he would reduce the cost by $780 if I accepted the job "as is". First off, he cut and spliced the electrical cord and just wrapped the wires with electrical tape and just draped it over a shelf bracket. The gas regulator was not secured which left me with a potential fire risk. This would not have passed inspection. My nephew is a plumber who came in to check the workmanship. The point of going tankless is to free up floor space, however, the pipes were place diagonal instead of hugging the wall. Just lazy. I told him that I would pay the original price for a new unit and I wanted it installed properly. He finally came out to replace the 2020 unit with a 2021 model. I got my manual and registration card. He added a bib around the pipe inside. He used a small gauge extension cord. He used straps for the gas regulator. I still wanted the pipes to hug the wall but then he got annoyed saying that he's not making money on this job. Well, if he'd done the job right the first time, he wouldn't have had to do it again and besides, I had agreed to pay the additional $780. It's not my job to tell you your job! When I had this inspected again by a plumber, he discovered that the ground prong on the tankless power cord was cut so that it would fit in the 2 prong extension cord. Once again, this is a fire hazard!! The tank has to be grounded and Justin cut the ground prong off the power cord. I called their office to give them the opportunity to refund the amount it's going to cost me to get a proper company in to fix what he damaged and there has been no response. This has been reported to AHS and I will not let this go. Twice they have left me with a fire hazard

They work for American Home Shield...called on the 27th they came out on Friday... promised to have part they needed...Monday they come and leave still not fixed...no message or call telling me anything...told warranty people they need another part. I need hot water...it's freezing...these guys are a freakin joke.. obviously working with warranty company to minimize the warranty cost...while my two year goes without hit water to bath .... pathetic excuse for service