Ennise Williams — Dec 14, 2023
Mary is HORRIBLE, MEAN SPIRITED, RUDE, and her business practice is a SCAM!! I see here that there are COUNTLESS negative reviews …
Mary is HORRIBLE, MEAN SPIRITED, RUDE, and her business practice is a SCAM!! I see here that there are COUNTLESS negative reviews literally saying the SAME THING that I just experienced; but unfortunately I was not able to read these reviews prior to trying to use her services. As I was given a Groupon gift card by my 80 year old MOM - who isn't as tech savvy to read the fine print and not know she would be taken advantage of by Mary's business that would rip her off for the $300 that my elder Mom paid to try to give me and my daughter and me massage and facial services as a Christmas gift!!
I have been trying to set an appointment for 4 days with Mary - who only claims that she has no record of the purchase and because she can't find it in our computer, then that basically means it doesn't exist and "maybe someone already used it?" I explained to Mary that I have the exact email from HER which includes the receipt and the gift card itself with our names on it.
On Monday she said she would call me back after she tries to look another place.
I never heard from her, so I called again today and I explained that there was a Groupon and although we understand that the exact promotion expired in 4 months, the $300 face value that my mom paid never expires and should be able to use with another service at Mary's salon.
Mary was extremely rude and combative about it and said "I don't get paid by Groupon after the 4 months so there's nothing I can do". I explained to Mary countless times what the GROUPON says- which is that the $300 can always be used. And she just kept arguing and telling me "we can take it up with Groupon."
It's very unfortunate that Mary would take advantage of an 80-year-old woman trying to buy a Christmas gift for her family, and that this is how she wants to run her business.
But do yourself a favor and do NOT book or buy anything with Mary's business! If I could give ZERO star I would, but that was not an option.
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Mary is HORRIBLE, MEAN SPIRITED, RUDE, and her business practice is a SCAM!! I see here that there are COUNTLESS negative reviews literally saying the SAME THING that I just experienced; but unfortunately I was not able to read these reviews prior to trying to use her services. As I was given a Gro…
Mary is HORRIBLE, MEAN SPIRITED, RUDE, and her business practice is a SCAM!! I see here that there are COUNTLESS negative reviews literally saying the SAME THING that I just experienced; but unfortunately I was not able to read these reviews prior to trying to use her services. As I was given a Groupon gift card by my 80 year old MOM - who isn't as tech savvy to read the fine print and not know she would be taken advantage of by Mary's business that would rip her off for the $300 that my elder Mom paid to try to give me and my daughter and me massage and facial services as a Christmas gift!!
I have been trying to set an appointment for 4 days with Mary - who only claims that she has no record of the purchase and because she can't find it in our computer, then that basically means it doesn't exist and "maybe someone already used it?" I explained to Mary that I have the exact email from HER which includes the receipt and the gift card itself with our names on it.
On Monday she said she would call me back after she tries to look another place.
I never heard from her, so I called again today and I explained that there was a Groupon and although we understand that the exact promotion expired in 4 months, the $300 face value that my mom paid never expires and should be able to use with another service at Mary's salon.
Mary was extremely rude and combative about it and said "I don't get paid by Groupon after the 4 months so there's nothing I can do". I explained to Mary countless times what the GROUPON says- which is that the $300 can always be used. And she just kept arguing and telling me "we can take it up with Groupon."
It's very unfortunate that Mary would take advantage of an 80-year-old woman trying to buy a Christmas gift for her family, and that this is how she wants to run her business.
But do yourself a favor and do NOT book or buy anything with Mary's business! If I could give ZERO star I would, but that was not an option.
Read more
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