We rented a cabin at Sleepy Hollow Farm for the 2018 EAA AirVenture. On arrival we received our keys and proceeded to the cabin but got a terrible surprise when we opened the door. Stepping inside the smell of mold and mildew hit us! I talked with Pam (our main contact person) and asked for a refund to be issued and she said she would contact Mr. Jeff Bartels (the owner) and said he would contact me in the morning. I waited a couple of days and never heard from him so sent a message to the email address he used in confirming my deposit and payment. I did not get a response so I kept sending emails every few days for our entire vacation. After 3 weeks I finally got a reply: Hello Mrs. Long  I have come across several emails from you in the Spam folder on my computer. I understand that you had a reservation to stay with us and you found the facilities unsuitable. I apologize for that and want to let you know that we take these situations seriously. We were able to rent the cabin out for a portion of the week and would be happy to refund the remainder to you. If you could provide me with a current address, I can send it out without delay. Thanks and sorry for the delay. Jeff It has now been 7 weeks since I asked him to contact me and 4 weeks since I received his email saying he would send a refund. So far NOTHING! NO contact and NO refund. He got paid TWICE for renting the cabin!

Updated Sep 04

Detailed Information

Location TypeSingle Location
Opening Dateunknown
Annual Revenue EstimateUnknown
SIC Code show 0191, General Farms, Primarily Crop
Employeesunknown