A Davis — Mar 14, 2012
The place was not in good shape. The customer service was poor. Not a good selection of polish. Don't go expecting top notch servi…
The place was not in good shape. The customer service was poor. Not a good selection of polish. Don't go expecting top notch service. You wont get it here!!!!
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The place was not in good shape. The customer service was poor. Not a good selection of polish. Don't go expecting top notch service. You wont get it here!!!!
brenda roberts — Apr 27, 2012
I didn't even get to the appointment. I called them saying I was going to be about five minutes late because I was trying to find …
I didn't even get to the appointment. I called them saying I was going to be about five minutes late because I was trying to find parking, and they informed me that I had to reschedule my appointment. They called me about an hour and a half before the appointment, but never left me a message. So I had no idea about needed to reschedule the appointment. I understand that things happen, and sometimes massage appointments need to be rescheduled, but I found it completely unprofessional that they never left me a message to even call back, and they seemed to have blamed me for never calling back to reschedule. If you have to reschedule, just calling someone doesn't cut it, you have to actually leave a message so they can call you back and reschedule, not just let them show up cancel their appointment, and blaming them for not answering their phone.
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I didn't even get to the appointment. I called them saying I was going to be about five minutes late because I was trying to find parking, and they informed me that I had to reschedule my appointment. They called me about an hour and a half before the appointment, but never left me a message. So I h…
I didn't even get to the appointment. I called them saying I was going to be about five minutes late because I was trying to find parking, and they informed me that I had to reschedule my appointment. They called me about an hour and a half before the appointment, but never left me a message. So I had no idea about needed to reschedule the appointment. I understand that things happen, and sometimes massage appointments need to be rescheduled, but I found it completely unprofessional that they never left me a message to even call back, and they seemed to have blamed me for never calling back to reschedule. If you have to reschedule, just calling someone doesn't cut it, you have to actually leave a message so they can call you back and reschedule, not just let them show up cancel their appointment, and blaming them for not answering their phone.
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laurie bonner — Jun 21, 2012
it WAS FABULOUS,,ok, it took three calls, but now i understand why they are sooooo busy, we were spolied with steam spa facials t…
it WAS FABULOUS,,ok, it took three calls, but now i understand why they are sooooo busy, we were spolied with steam spa facials that made my acne face feel like a babys skin, they were nice, professional, caring and helped us even when it was tme to leave with directions. I had my voucher marked redeemed before i went but when i called they told me that unless i bring them the voucher, they dont even have the code to redeem it, a computer glich? i appreciate that they answer calls in the order recieved and i didnt have to take tosome answering service but left some days and times and we set up reservations on phone tag without the hassell, they keep names on the board for messages they leave so it was alright with us, it was a real treat and a low cost and kamms is GREAT!!! LURIE & MICHELLE
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it WAS FABULOUS,,ok, it took three calls, but now i understand why they are sooooo busy, we were spolied with steam spa facials that made my acne face feel like a babys skin, they were nice, professional, caring and helped us even when it was tme to leave with directions. I had my voucher marked re…
it WAS FABULOUS,,ok, it took three calls, but now i understand why they are sooooo busy, we were spolied with steam spa facials that made my acne face feel like a babys skin, they were nice, professional, caring and helped us even when it was tme to leave with directions. I had my voucher marked redeemed before i went but when i called they told me that unless i bring them the voucher, they dont even have the code to redeem it, a computer glich? i appreciate that they answer calls in the order recieved and i didnt have to take tosome answering service but left some days and times and we set up reservations on phone tag without the hassell, they keep names on the board for messages they leave so it was alright with us, it was a real treat and a low cost and kamms is GREAT!!! LURIE & MICHELLE
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Sharon Mack — Feb 10, 2014
I would absolutely NOT recommend this business. They are very unprofessional, rude and not customer-service oriented. They have …
I would absolutely NOT recommend this business. They are very unprofessional, rude and not customer-service oriented. They have no professional method to keep track of the number of massages that are used when an individual buys a 3-pack, which I just learned by experience. I bought a 3-pack, used one massage, showed up on a snowy day and was told they were closed and could not give me the second massage. Funny, I drove to Westlake and bought a massage from another reputable business that didn't seem to need to close for snow. I just went there today and was informed that I was using the last of my 3-pack today, and that the additional courtesy massage i was offered due to their snow-closing was non-existent. The therapist told me she was refusing to give me my 2nd massage today, I asked for a refund for the 2 remaining, but they only offer "store" credit. Save your money, your time and your frustration - go to reputable massage establishment - not this one!
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I would absolutely NOT recommend this business. They are very unprofessional, rude and not customer-service oriented. They have no professional method to keep track of the number of massages that are used when an individual buys a 3-pack, which I just learned by experience. I bought a 3-pack, use…
I would absolutely NOT recommend this business. They are very unprofessional, rude and not customer-service oriented. They have no professional method to keep track of the number of massages that are used when an individual buys a 3-pack, which I just learned by experience. I bought a 3-pack, used one massage, showed up on a snowy day and was told they were closed and could not give me the second massage. Funny, I drove to Westlake and bought a massage from another reputable business that didn't seem to need to close for snow. I just went there today and was informed that I was using the last of my 3-pack today, and that the additional courtesy massage i was offered due to their snow-closing was non-existent. The therapist told me she was refusing to give me my 2nd massage today, I asked for a refund for the 2 remaining, but they only offer "store" credit. Save your money, your time and your frustration - go to reputable massage establishment - not this one!
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Jessica Jackson — Aug 07, 2014
Justurelax is a great business they really give you what your asking for, they have great deals and are near by so it's very conve…
Justurelax is a great business they really give you what your asking for, they have great deals and are near by so it's very convenient. I recommend them to anyone, Justurelax is great.I don't know what you guys are talking about I've been a customer for years and I haven't had one problem!
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Justurelax is a great business they really give you what your asking for, they have great deals and are near by so it's very convenient. I recommend them to anyone, Justurelax is great.I don't know what you guys are talking about I've been a customer for years and I haven't had one problem!
Tricia Ruebensaal — Jun 22, 2012
RUDE AND VERY UNPROFESSIONAL. The person with whom I spoke stated that no same day openings were EVER available because they wer…
RUDE AND VERY UNPROFESSIONAL. The person with whom I spoke stated that no same day openings were EVER available because they were SUCH A GREAT PLACE and no one ever cancelled???. While trying to negotiate an available day in the following weeks - she was alternately rude and patronizing. I am a busy professional trying to get a massage, not beg for meeting with the president of the USA. I indicated I would have to call back to schedule something in the future. She then stated for me to not bother and Hung upon me. I am always polite and never raise my voice or say things I would not repeat in public to anyone. I assumed I had just gotten a disgruntled employee- so I called back and asked for the manager. This person stated she was the manager and stated that they did not need my business and hung up on me for the second time. As this was a 3 session $89.00 groupon. I called groupon directly, who apologized and refunded my money with no problems. Thank you groupon. I would stay away from this place. They obviously are not doing so well if their managers do not understand customer service and they do not have enough staff to answer phones.
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RUDE AND VERY UNPROFESSIONAL. The person with whom I spoke stated that no same day openings were EVER available because they were SUCH A GREAT PLACE and no one ever cancelled???. While trying to negotiate an available day in the following weeks - she was alternately rude and patronizing. I am a…
RUDE AND VERY UNPROFESSIONAL. The person with whom I spoke stated that no same day openings were EVER available because they were SUCH A GREAT PLACE and no one ever cancelled???. While trying to negotiate an available day in the following weeks - she was alternately rude and patronizing. I am a busy professional trying to get a massage, not beg for meeting with the president of the USA. I indicated I would have to call back to schedule something in the future. She then stated for me to not bother and Hung upon me. I am always polite and never raise my voice or say things I would not repeat in public to anyone. I assumed I had just gotten a disgruntled employee- so I called back and asked for the manager. This person stated she was the manager and stated that they did not need my business and hung up on me for the second time. As this was a 3 session $89.00 groupon. I called groupon directly, who apologized and refunded my money with no problems. Thank you groupon. I would stay away from this place. They obviously are not doing so well if their managers do not understand customer service and they do not have enough staff to answer phones.
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