Florencia Librizzi — Jan 02, 2020
Worst billing department ever! Very unprofessional, unkind and unreasonable. I took my kid to the ER a couple of months ago. They …
Worst billing department ever! Very unprofessional, unkind and unreasonable. I took my kid to the ER a couple of months ago. They didn't process my insurance info so they billed me for a portion that I wasn't supposed to pay. I paid it, since i thought it was the copay. When I realized I requested reimbursement which I expected to be expedited (or at least the usual time that takes to reimburse a credit card payment in the 21 century), instead I was informed (in a very unprofessional, unkind and unreasonable way) that the reimbursement was going to take between 90-120 days. In the meantime, my FSA credit card got suspended since I need to process this reimbursement into my account. I informed this to them, no acceptable answer what-so-ever, they just kept repeating the same over and over. In sum, no accountability what-so-ever, very unhelpful and... yes, they'll have my money for almost a quarter of a year in their account, just because "this are the times that take them to process the reimbursement". Very disappointing and a total waste of my time.
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Worst billing department ever! Very unprofessional, unkind and unreasonable. I took my kid to the ER a couple of months ago. They didn't process my insurance info so they billed me for a portion that I wasn't supposed to pay. I paid it, since i thought it was the copay. When I realized I requested r…
Worst billing department ever! Very unprofessional, unkind and unreasonable. I took my kid to the ER a couple of months ago. They didn't process my insurance info so they billed me for a portion that I wasn't supposed to pay. I paid it, since i thought it was the copay. When I realized I requested reimbursement which I expected to be expedited (or at least the usual time that takes to reimburse a credit card payment in the 21 century), instead I was informed (in a very unprofessional, unkind and unreasonable way) that the reimbursement was going to take between 90-120 days. In the meantime, my FSA credit card got suspended since I need to process this reimbursement into my account. I informed this to them, no acceptable answer what-so-ever, they just kept repeating the same over and over. In sum, no accountability what-so-ever, very unhelpful and... yes, they'll have my money for almost a quarter of a year in their account, just because "this are the times that take them to process the reimbursement". Very disappointing and a total waste of my time.
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