Leisure Products Inc

Not a good experience with this company. Hot tub was headache from day one and company never reimbursed us for the parts we paid …

Not a good experience with this company. Hot tub was headache from day one and company never reimbursed us for the parts we paid for nor did they replace the control panels. Two years and I am still waiting for that check. Save yourself the headache and purchase your hot tub local. Unsatisfied Customer AJ Mastowski

BEWARE they TAKE Your Money & DO NOT DELIVER what they Promise, I lost $5500.00 stay away from REC/Direct & Leisure Products all o…

BEWARE they TAKE Your Money & DO NOT DELIVER what they Promise, I lost $5500.00 stay away from REC/Direct & Leisure Products all one company!!!!

BEWARE they TAKE Your Money & DO NOT DELIVER what they Promise, I lost $5500.00 stay away from REC/Direct & Leisure Products all one company!!!!

I have had nothing but a great experience working with Joe and his employees at leisure products, they are professional and have …

I have had nothing but a great experience working with Joe and his employees at leisure products, they are professional and have gone above and beyond any expectations I have had. Having a dependable company and employees that are a cut above makes all the differnece in the world. I would recommend them to everyone. Thier product knowledge and service dept. have been extremely helpful. Paul Di Trapani

I purchased an ES-1000 quartz heater from this company in the fall of 2012.The heater worked wonderful as advertised but in March …

I purchased an ES-1000 quartz heater from this company in the fall of 2012.The heater worked wonderful as advertised but in March 2013 the heater went through a cycle and never came back on.I called customer service and explained what happened and then almost fell off my chair. The woman that I spoke with(I wish I had gotten her name),was so courteous,polite, and professional.I have not had this quality of service from a company in many many years.She resolved the problem within minutes and I was completely satisfied.I will do business with these folks again and have spread the word to friends and businesses alike as I deal with plumbing and heating contractors all day.This is a unique company in todays world of just sell and move on.Terrific! Bob G. from N.H.

Don’t purchase anything from Wayfair or their affiliate partner Leisure Product Inc. Save your time, money, & sanity! I purchase…

Don’t purchase anything from Wayfair or their affiliate partner Leisure Product Inc. Save your time, money, & sanity! I purchased a 5 person spa in 2015, by 2016 the water pump had already worn out. The waterfall feature on the spa also leaked within the first few months. They have service people that try to walk you through the repairs yourself over the phone, that is the extent of their warranty service. The good news is the waterfall feature no longer leaks, it also no longer works. The solutions was to shut off the feature. If you are lucky, they will give you a 30% discount on buying another crappy part that will break again. I am now on my third water pump in 3 years, not a single one was covered under the warranty. Each pump stopped working just a few weeks shy of coverage. They start your warranty from the date you purchase, not the date received. It takes several weeks for the item to arrive, my tracking number is record of this, so this means their parts aren’t even lasting a full year, yet the 1 year warranty won’t cover it. Even when speaking directly with a manager, “there is just nothing that can be done once the warranty date has expired”. You will have to purchase a new part for another $175 every year, spend hours cursing at the spa as you pull out the old pump once again & struggle to get the new pump in. Every time you repair, you must remove the panels, which are plastic & break at the screw points, so plan on replacing those too!

Ran fine for two months and stoped working service department wanted me to diegnoss problem and to install new parts. After six we…

Ran fine for two months and stoped working service department wanted me to diegnoss problem and to install new parts. After six weeks of calls and emails to service they stoped calling or emailing.Not a good expireance. Working on getting repairs or money back. April 4 2012 Michael Meyer

Ran fine for two months and stoped working service department wanted me to diegnoss problem and to install new parts. After six weeks of calls and emails to service they stoped calling or emailing.Not a good expireance. Working on getting repairs or money back. April 4 2012 Michael Meyer