I just got involved with this company recently due to a friends advice & I am so happy I did!!! I first spoke to the ladies in the office & they were very attentive & professional!! Calling me back in a timely fashion or calling me as a reminder for my appointments which was very nice since sometimes my schedule gets hectic & this way I got a reminder. Then I had Michael come to my home for the first evaluation & he was great! Explaining everything to me & even going the extra mile!!! I am so glad I took my friends advice & got involved with this company!!! Please check them out especially if you live in one of the counties they cover. Good luck. D