Roys Plumbing

love the service, everyone from the person who answered the phone to the tech that came out were amazing!

love the service, everyone from the person who answered the phone to the tech that came out were amazing!

I do not recommend this business. They failed to get a permit to replace my furnace. The new furnace was oversized for my house …

I do not recommend this business. They failed to get a permit to replace my furnace. The new furnace was oversized for my house and there were two code violations that put my family's health in jeopardy. The more important code violation is that they cut a large vent in my return air ducts to cool down the oversized furnace. This causes bad air from my basement to be circulated around rather than from throughout the house. There is a hot water tank a few feet away so that might even include some carbon monoxide, although none of my detectors have gone off. The second violation was with the exhaust and intake. They put them right above a window and next to a door, even after I asked them not to put it there. They need to be 3 or 4 feet from either one (I don't recall the exact number of feet). The HVAC supervisor repeatedly claimed they did not need a permit, the furnace was the correct size, that the issues I complained about were not in violation of the village code, and he was generally disrespectful to me. To be fair, I wasn't too nice to him either. I called the village inspector and he pointed out the violations and the need for a permit to do the job that they did. The HVAC supervisor admitted that the furnace was oversized and called me a liar when I pointed out he said it was the proper size and he also called me a liar when I quoted him about the intake/exhaust pipes being "well within code". I am following up with the Village of Depew on how to best proceed.