Having just moved to the area from the beach, we were excited to try this groomer out based on other reviews and the friendliness of the staff on the phone. When we arrived for our appointment,however, that professionalism went out the window. The male staff member, who I identified as Randy the owner, was abrasive and argumentative, and when he asked me the breed of my dog and I told him Greater Swiss Mountain, I was informed that the breed doesn't exist; when I attempted to inform him about the breed he stated that I was wrong and that I didn't know what I was talking about. At that point, I expressed my disappointment with his professionalism and my dog and I left without service. I'm not going to sit in someone's business and have them argue with me in front of their staff in an effort to bolster himself. What I find odd though is that the AKC and I are on the same page since this is a link for my dog breed that "doesn't exist" in case you read your reviews Randy: http://www.akc.org/dog-breeds/greater-swiss-mountain-dog/. While the facility appears very nice and the female staff we met were very friendly, based on my encounter with Randy, who touted that he had 14 years of grooming experience, I would not recommend his services to anyone, especially after finding out he is a convicted felon (child abuse): http://www.dc.state.fl.us/ActiveOffenders/detail.asp?Bookmark=1&From=list&SessionID=232736199